MSP Service Desk Automation
Trigger: A new Tier 1 ticket arrives: 'Outlook won't connect after password reset.'
AI actions
- • Classify, prioritize & tag the ticket
- • Pull the matching KB article & past resolutions
- • Draft a step-by-step response for the technician
- • Flag SLA timer & ownership
Human approval: Technician reviews and approves the response before it's sent.
Outcome: Routine ticket triaged in seconds; technician confirms, SLA protected.
